Review and Reputation Policy

Review and Reputation Policy

Last Updated: March 11, 2026

The Importance of Reviews

Reviews and ratings are essential to building trust on LeaNestorAI. They help landlords and tenants make informed decisions by sharing real experiences from our community. Our review system is designed to be fair, transparent, and honest.

How the Review System Works

Who Can Leave Reviews

  • Tenants can review landlords and properties after completing a rental

  • Landlords can review tenants after a rental period

  • Both parties must have an active rental agreement through LeaNestorAI to leave a review

  • Reviews can only be left within 60 days after the rental period ends

Review Components

Reviews on LeaNestorAI include:

Star Rating: Overall rating from 1 to 5 stars
Category Ratings: Specific ratings for different aspects (communication, cleanliness, accuracy, etc.)
Written Review: Detailed feedback about the experience
Response Option: The reviewed party can respond publicly to reviews

Review Visibility

  • Reviews are publicly visible on user profiles and property listings

  • Reviews cannot be deleted by the person being reviewed

  • Both positive and negative reviews are displayed

  • Overall ratings are calculated from all reviews received

Review Guidelines

Reviews Must Be:

Honest: Based on your genuine experience
Accurate: Truthful and factual
Relevant: Related to the rental experience
Respectful: Professional and courteous in tone
Original: Written by you based on your own experience
Specific: Provide helpful details about your experience

Reviews Must Not Contain:

  • Profanity, hate speech, or offensive language

  • Personal attacks or harassment

  • Discriminatory statements

  • Threats or intimidation

  • Private or confidential information

  • Spam or promotional content

  • False or misleading information

  • Content unrelated to the rental experience

  • Attempts to manipulate ratings

Prohibited Review Practices

Review Manipulation

The following practices are strictly prohibited:

  • Offering incentives for positive reviews

  • Threatening negative reviews to gain concessions

  • Creating fake accounts to leave reviews

  • Asking friends or family to leave reviews without genuine rental experience

  • Coordinating with others to inflate or deflate ratings

  • Leaving reviews for rentals that never occurred

  • Copying reviews from other platforms

Review Extortion

  • Threatening to leave a negative review unless demands are met

  • Offering to remove a negative review in exchange for payment or favors

  • Pressuring users to change or remove honest reviews

LeaNestorAI's Role in Reviews

What We Do

  • Provide a platform for honest feedback

  • Monitor reviews for policy violations

  • Investigate reports of fraudulent or abusive reviews

  • Remove reviews that violate our policies

  • Take action against users who manipulate the review system

What We Don't Do

  • Edit or alter user reviews (except to remove policy violations)

  • Remove negative reviews simply because someone disagrees with them

  • Endorse or verify the accuracy of individual reviews

  • Take sides in disputes between users

  • Guarantee that all reviews are 100% accurate

Reviews Represent User Opinions

Reviews on LeaNestorAI represent the personal opinions and experiences of individual users. They do not represent the views of LeaNestorAI. We do not endorse, verify, or guarantee the accuracy of user reviews.

Different users may have different experiences with the same property or person. Reviews should be considered as one factor among many when making rental decisions.

Responding to Reviews

Your Right to Respond

If you receive a review, you have the right to:

  • Post a public response to the review

  • Provide your perspective on the situation

  • Clarify any misunderstandings

  • Share additional context

Response Guidelines

When responding to reviews:

  • Remain professional and courteous

  • Address specific concerns raised in the review

  • Avoid personal attacks or defensive language

  • Focus on facts and solutions

  • Keep responses concise and relevant

Reporting Inappropriate Reviews

When to Report a Review

You should report a review if it:

  • Contains false or fraudulent information

  • Violates our review guidelines

  • Includes personal attacks or harassment

  • Contains discriminatory content

  • Reveals private or confidential information

  • Is spam or promotional content

  • Was left by someone who never rented from you

How to Report

  1. Click the "Report" button on the review

  2. Select the reason for reporting

  3. Provide any supporting evidence or context

  4. Submit the report for investigation

Investigation Process

When a review is reported, we will:

  • Review the reported content against our policies

  • Examine any evidence provided

  • Contact both parties if necessary

  • Make a determination within 5–7 business days

  • Remove the review if it violates our policies

  • Notify you of the outcome

Note: We do not remove reviews simply because they are negative or because you disagree with them. Reviews must violate our policies to be removed.

Review Removal

Reviews may be removed if they:

  • Violate our review guidelines or policies

  • Contain illegal content

  • Are proven to be fraudulent

  • Were left by fake accounts

  • Contain personal information or confidential data

  • Include threats, harassment, or hate speech

  • Are part of a coordinated manipulation campaign

Consequences for Policy Violations

Users who violate this Review and Reputation Policy may face:

  • Removal of violating reviews

  • Warning notifications

  • Temporary suspension of review privileges

  • Account suspension or termination

  • Permanent ban from the platform for serious or repeated violations

Building a Positive Reputation

For Landlords:

  • Provide accurate property descriptions

  • Maintain properties in good condition

  • Communicate clearly and promptly

  • Address tenant concerns quickly

  • Be fair and professional in all interactions

For Tenants:

  • Communicate respectfully with landlords

  • Pay rent on time

  • Maintain the property responsibly

  • Report issues promptly

  • Follow lease terms and property rules

Using Reviews Wisely

When reading reviews:

  • Look for patterns across multiple reviews

  • Consider both positive and negative feedback

  • Read the full review, not just the star rating

  • Check how the person responded to negative reviews

  • Remember that experiences can vary

  • Use reviews as one factor in your decision-making

Reviews are a valuable tool for building trust, but they should be used responsibly and honestly by all members of the LeaNestorAI community.